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Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.Which user licenses should the implementation practitioner recommend for third-party staff?
Universal Containers (UC) maintains multiple customer-facing sites, but only one profile for all customer users. No customer has access to more than one site.Which step should the UC system administrator take to grant customers access to the appropriate site?
Ursa Major Solar (UMS) is using the Customer Account Portal template where both customers and employees can log in to view information about the company. UMS would like the Home page toshowcase internal resources at the top for its employees, and would like self-help resources to be available for lagged-in customers. UMS wants to exclude employee resources from the layout ofthe Home page when customers are logged in.Which functionality should UMS utilize to showcase the Home page in different ways?
Universal Containers (UC) is implementing a community for its retailers.How can UC give retail store managers access to the records owned by their peers and subordinates?
No More Homelessness (NMH) recently launched a public site. The Support team has received feedback that some of the articles aren't showing up in the search results for unauthenticated orguest users.How can NMH ensure that articles are shared with all guest users?
