Free PDF Questions For ServiceNow CIS-CSM Exam, 239QAs

At CertsProvider you can get the updated ServiceNow CIS-CSM exam questions of 2025. These actual pdf Certified Implementation Specialist – Customer Service Management Exam CIS-CSM questions are free for everyone. Updated CIS-CSM exam questions that will Certified Implementation Specialist – Customer Service Management Exam certification exam are in updated file, (PDF & Online Practice Test). For Pro users you can get premium files for some extra help to practice questions and pass exam instantly.

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Page: 1 / 48
Total Questions: 239

Questions & Answers PDF

• Question 1

  

  What are the types of matching criteria for Customer Service? (Choose four.)

  • Matching Skills Most Voted
  • Last Assigned Most Voted
  • Certifications
  • Distance
  • Assigned Cases Most Voted
  • Availability Today Most Voted
  • Partner Hours

  Reveal Answer Answer: A, B, E, F Next Question

• Question 2

  

  Which knowledge records can be configured with User Criteria?

  • Knowledge Base
  • Knowledge Base and Category
  • Knowledge Base, Category and Article
  • Knowledge Base and Article

  Reveal Answer Answer: D Next Question

• Question 3

  

  Which feature sends an email notification containing a list of relevant knowledge articles to the case submitter and watchlist users associated with the case whenever a case is created?

  • Trending Topics
  • Auto-Responder
  • Proactive Customer Service Operations
  • Self-Service Analytics

  Reveal Answer Answer: B Next Question

• Question 4

  

  Which Flow Designer flow can be used to automatically close resolved cases if customers do not respond within a specified time?

  • Close Cases in Resolved state
  • Auto Close Resolved Cases Most Voted
  • Resolved to Close State
  • Move Resolved Cases to Closed

  Reveal Answer Answer: B Next Question

• Question 5

  

  Asset classes are defined to allow for logical grouping of assets. There are five asset classes provided to group assets, each Asset class provides unique functionality for that group of Assets in the platform. Which of the following are the asset classes used? (Choose five.)

  • Hardware assets Most Voted
  • Facility assets Most Voted
  • Configuration assets
  • Software licenses assets Most Voted
  • Enterprise Software assets Most Voted
  • Network assets
  • Consumables assets

  Reveal Answer Answer: A, B, D, E, G Next Question

Page: 1 / 48
Total Questions: 239

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Maria Gonzalez (Spain) 2024-09-19

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I was very impressed with the CIS-CSM Exam Questions! They helped me achieve a score of 92%, exceeding the 70% passing mark. Excellent for exam prep!

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