Free PDF Questions For Genesys GCP-GC-ADM Exam, 60QAs

At CertsProvider you can get the updated Genesys GCP-GC-ADM exam questions of 2025. These actual pdf Genesys Cloud Certified Professional – Contact Center Admin Exam GCP-GC-ADM questions are free for everyone. Updated GCP-GC-ADM exam questions that will Genesys Cloud Certified Professional – Contact Center Admin Exam certification exam are in updated file, (PDF & Online Practice Test). For Pro users you can get premium files for some extra help to practice questions and pass exam instantly.

UNLOCK FULL
GCP-GC-ADM Exam Features

In Just $55 You can Access

• All Official Question Types
• Interactive Web-Based Practice Test Software
• No Installation or 3rd Party Software Required
• Customize your practice sessions (Free Demo)
• 24/7 Customer Support

Get Full Access

Page: 1 / 12
Total Questions: 60

Questions & Answers PDF

• Question 1

  

  Which of the Performance views shows real-time data with historical metrics to give you both short term andlong-term views?

  • Reports
  • Dashboards
  • Dynamic Views
  • All of the above

  Reveal Answer Answer: 3 Next Question

• Question 2

  

  Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

  • The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
  • The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
  • The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
  • The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

  Reveal Answer Answer: 4 Next Question

• Question 3

  

  Which definition matches the ACD Evaluation Method Best Available Skills?

  • Looks for the first available agent and ignores any skill requirements
  • Matches the interaction to the first available agent who has all of the requested skills
  • Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills

  Reveal Answer Answer: 3 Next Question

• Question 4

  

  A system that routes interactions based on an algorithm which determines the best available agent for an interaction

  • Architect
  • Automatic Call Distribution
  • Call Routing
  • Scheduling

  Reveal Answer Answer: 2 Next Question

• Question 5

  

  The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

  • The maximum capacity that an agent may handle simultaneously for each supported media type
  • The after call work time for each media type
  • The length of time that an agent may spend on each media type
  • The number of different media types that an agent may handle simultaneously
  • The media types that can interrupt current interactions that an agent is handling

  Reveal Answer Answer: 1,,4,,5 Next Question

Page: 1 / 12
Total Questions: 60

Previous Page Next Page

Share Your Thoughts: Customer Reviews & Feedback on Our Products

Comments